Company Policy + FAQ.
Due to the increasing cases of confirmed COVID-19 cases, our current order processing time is 7-14 business days, excluding weekends, national holidays & shipping time.
Please note that we are working around an immense amount of regulations in order to stay CDC compliant - Delays are expected, while we are working efficiently and effectively as possible, order processing times may exceed our current timeframe, however, we will do our best to keep you informed and updated.
**********Delays are to be expected & order processing times may exceed our current timeframe of 7-14 business days, however, we will do our best to keep you informed and updated.**********
Please keep in mind that all of our products are hand formulated & made to order, never pre-packaged nor pre-made.
All orders placed on Friday, after 10:00AM EST or during the weekend, are processed the following business day.
Order processing times for all orders placed during national holidays and/or our sale events, require an additional 5-14 business days, which is a total of 28 business days for sale event orders.
Once your order is ready for shipment & has been received by the postal carrier, you will receive an email confirmation with your tracking information.
Please be advised that, while we will do our best to assist you, should there be any delays or postal service issues we will not be held responsible for any packages, lost or stolen included, once they have left our facility & are with the postal carrier.
**Please take this information into consideration, prior to submitting your order.
Unfortunately, once an order is submitted, we will not be able to process any order changes and/or cancellations.
It is highly advised that you are 100% sure of your purchase order, as we process all orders immediately.
Unfortunately, for security purposes, we aren’t able to modify any shipping addresses once an order has been submitted.
However, if you are in need of an address change, we highly recommend creating an account with us, prior to order submission, this way you can update and/or add/change shipping addresses on your account.
Any order that is returned to our facility, under any circumstance, will require a re-shipping fee. No refund will be given.
Please be sure to proofread your address & order(s) before submitting.
We sure do!
Please be advised that all international shipping fees are based on weight, so keep that in mind when you are placing your order for smaller purchases.
Depending on the weight of your purchase & shipping method of choice, shipping time may vary between 7-31 business days, excluding weekends and national holidays.
Depending on your country's customs process, delivery times may exceed the 7-31 business days time frame.
Upon the arrival of your package, depending on your country's import tax law, the customer will be responsible for any customs fees that may apply.
We will not be held responsible for customs fees
Due to perishable ingredients & for sanitary purposes, refunds, returns & exchanges are not accepted at this time, as all sales are final.
Please be sure of your purchase before finalizing your order.
If you receive your package & the contents inside have been damaged or you’re experiencing order issues, please email us immediately with your order number, name on the order, as well as, photos/videos attached & we will assist you from there.
If you've received your item(s) & run into any issues, you have up to 3 days, from the delivery date to contact us, so that we can resolve the problem as soon as possible.
Please note that any inquiries, regarding product issues, that fall outside of the 3 day time frame, will not be valid for a resolution.
While shea butter & coconut oil provide a decent amount of skin benefits, through our own research & personal testing, we have found there are more skin care alternatives that work even better, along with that, we understand some people also have allergens or skin sensitivity to Shea butter and/or Coconut oil.
Because our base ingredients are very light they do not clog pores nor sit on top of the skin, leaving behind a filmy residue — Our butters easily absorbed into the skin, without an uncomfortable greasy feeling that Shea Butter & Coconut Oil tend to have.
Because we hand produce all of our products, we know what's going in our formulas as we make sure each ingredient is either organically sourced and/or plant based.
All of our product testing is done on our company staff with various skin types and conditions.
We only use fragrance oils in select body care products, which are also available in Unscented.
Please be assured that all of our facial care products contain 0% fragrance and/or essential oils, as we know these particular ingredients can cause irritation, especially to more sensitive skin areas.