FAQ + Company Policy
• HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to the increasing cases of confirmed COVID-19 cases, our current order processing time is 7-14 business days, excluding weekends, national holidays & shipping time, please note that we are working around an immense amount of regulations in order to stay CDC compliant - Delays are expected, while we are working efficiently and effectively as possible, order processing times may exceed the our current timeframe, however, we will do our best to keep you informed and updated.
**********Delays are to be expected & order processing times may exceed our current timeframe of 7-14 business days, however, we will do our best to keep you informed and updated.**********
Please keep in mind that all of our products are hand formulated & made to order, never pre-packaged nor pre-made.
All orders placed on Friday, after 10:00AM EST or during the weekend, are processed the following business day.
Order processing times for all orders placed during national holidays and/or our sale events, require an additional 5-14 business days.
Once your order is ready for shipment & has been received by the postal carrier, you will receive an email confirmation with your tracking information.
Please be advised that, while we will do our best to assist you, should there be any delays or postal service issues we will NOT be held responsible for any packages, lost or stolen included, once they have left our facility & are with the postal carrier.
**Please take this into consideration, prior to submitting your order.
• WHAT'S THE DEAL WITH NOT USING SHEA BUTTER/COCONUT OIL?
IS THERE SOMETHING WRONG THEM?
While shea butter & coconut oil provide a decent amount of skin benefits, through our own research & personal testing, we have found there are more skin care alternatives that work even better, along with that, we understand some people also have allergens or skin sensitivity to Shea butter and/or Coconut oil.
Because our base ingredients are very light they do not clog pores nor sit on top of the skin, leaving behind a filmy residue — Our butters easily absorbed into the skin, without an uncomfortable greasy feeling that Shea Butter & Coconut Oil tend to have.
• I WANT TO CANCEL/CHANGE MY ORDER
Unfortunately, once an order is submitted, we will not be able to process any order changes and/or cancellations.
It is highly advised that you are 100% sure of your purchase order, as we process all orders immediately.
• I ENTERED THE WRONG SHIPPING ADDRESS CAN YOU FIX THIS?
Unfortunately, we aren’t able to modify any shipping addresses once an order has been submitted.
Any order that is returned to our facility, under any circumstance, will require a re-shipping fee. No refund will be given.
Please proofread your address & order(s) before submitting.
• DO YOU SHIP INTERNATIONALLY?
We sure do! Please be advised that all international shipping fees are based on weight, so keep that in mind when you are placing your order for small purchases.
Depending on the weight of your purchase & shipping method of choice, shipping time may vary between 7-31 days.
Upon the arrival of your package, depending on your country's import tax law, you will be responsible for any custom fees that may apply.
• I WANT TO RETURN MY ITEMS FOR A REFUND
Due to perishable ingredients & for sanitary purposes, refunds, returns & exchanges are not accepted, under any circumstances, so please be sure of your purchase before finalizing your order.
All sales are final. We do not offer refunds under any circumstances.
• I'M HAVING ISSUES WITH MY ITEM(S)
If you receive your package & the contents inside have been damaged or you’re experiencing order issues, please email us immediately with your order number, name on the order, as well as, photos/videos attached & we will assist you from there.
If you've received your item(s) & run into any issues, you have up to 3 days, from the delivery date to contact us, so that we can resolve the problem.
Any inquiries, regarding product issues, that fall outside of the 3 day time frame, will not be valid for a resolution.
Please note that all domestic (U.S.) packages, once shipped, will require a signature confirmation, upon the postal carrier's delivery, in order to ensure that your package(s) arrive safely.