COMPANY POLICY + FAQ
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to our products being handmade, made to order, order processing can take 3-10 business days, excluding weekends, national holidays & shipping time.
All orders placed on Friday, after 10:00AM EST or on the weekend, are processed the following business day.
Order processing times for all orders placed during national holidays and/or our sale events, require an additional 5-10 business days.
Once your order is ready for shipment & has been received by the postal carrier, you will receive an email confirmation with your tracking information.
Please be advised that, while we will do our best to assist you, should there be any delays or postal service issues we will not be held responsible for any packages, once they have left our facility & are with the postal carrier.
**Please take this into consideration, prior to submitting your order.
I WANT TO CANCEL/CHANGE MY ORDER
It is highly advised that you are 100% sure of your purchase order, as we process all orders immediately. If you have not sent us an email cancellation/change request, within an hour of your purchase, unfortunately, we will not be able to follow through with your request.
I ENTERED THE WRONG SHIPPING ADDRESS CAN YOU FIX THIS?
Unfortunately, we aren’t able to modify any shipping addresses once an order has been submitted.
Any order that is returned to our facility, under any circumstance, will require a re-shipping fee. No refund will be given.
Please proofread your address & order(s) before submitting.
SHIPPING + RETURNS
DO YOU SHIP INTERNATIONALLY?
We sure do! Please be advised that all international shipping fees are based on weight, so keep that in mind when you are placing your order for small purchases.
Depending on the weight of your purchase & shipping method of choice, shipping time may vary between 7-31 days.
Upon the arrival of your package, depending on your country's import tax law, you will be responsible for any custom fees that may apply.
i WANT TO RETURN MY ITEMS FOR A REFUND
Due to perishable ingredients & for sanitary purposes, returns & exchanges are not accepted, under any circumstances, so please be sure of your purchase before finalizing your order.
I'M HAVING ISSUES WITH MY ITEM(S)
If you receive your package & the contents inside have been damaged or you’re experiencing order issues, please email us immediately with your order number, name on the order, as well as, photos/videos attached & we will assist you from there.
If you've received your item(s) & run into any issues, you have up to 3 days, from the delivery date to contact us, so that we can resolve the problem.
Any inquiries, regarding product issues, that fall outside of the 3 day time frame, will not be valid for a resolution.
WHY DO YOU CHOOSE NOT TO USE SHEA BUTTER + COCONUT OIL?
While shea butter & coconut oil provide a decent amount of skin benefits, through our own research & personal testing, we have found there are more skin care alternatives that work even better, along with that, we understand some people also have allergens or skin sensitivity to Shea butter and/or Coconut oil.
One of our initial forms of inspiration & motivation is to be able to bring different & more beneficial ingredients to offer our amazing customers - We use a specific range of Organic and/or Cold Pressed Oils, that’s compatible with most skin types & skin irritants - Because of our choice of oils & butters, there’s no worries of clogged pores or a filmy residue.
Knowing what you're putting on your body is just as important as what you put inside of your body. Your body absorbs what you feed it, treat it well!
ARE YOUR PRODUCTS VEGAN OR TESTED ON ANIMALS?
All of our products & ingredients are vegan friendly, with the exception of our Honey Cleansers.
We do not test on animals.
CAN I USE YOUR PRODUCTS ON MY LITTLE ONE?
Sure thing! We have a lot of customers who use our products on their children, mostly our Unscented body butter and/or body cream & Honey Cleanser, as they are very gentle and helps to keep the skin soft and moisturized.
HOW DO I KNOW WHAT PRODUCTS WILL WORK FOR ME?
If you are new to our company, we always suggest going for our products that are geared towards sensitive skin, these products are very gentle to the skin & will gradually help your skin to become more receptive to change.
We recommend to always do a small test patch before committing to a full usage.
I HAVE A NUT ALLERGY, CAN I STILL USE YOUR PRODUCTS?
We do our best to formulate & offer a variety of products that caters to everyone, we take allergies very seriously, if you have any concerns, please email us & we will assist you properly.
DO YOU HAVE ANY DISCOUNTS OR SALES?
We do have occasional sales & any time that we do, we always send out newsletters that will provide you with a discount code, so be sure to sign up & stay updated!
You may also join our rewards program to receive savings on your future purchase orders.
DO YOU OFFER CUSTOM ORDERS?
At this time we do not offer any custom orders
DO YOU OFFER WHOLESALE ORDERS?
At this time we do not offer any wholesale orders
DO YOU USE FRAGRANCE OILS?
We do use Fragrance Oils, mostly in our body products, however, we do dilute our fragrance oils with a carrier oil blend of Organic Grapeseed Oil & Organic Sunflower Oil.
DO YOU OFFER SAMPLES OF YOUR PRODUCTS?
We understand what it’s like, especially with skincare, testing out new products to see how your skin may react but unfortunately, it is not possible for us to provide samples of every product that we create, however, we do offer samples and travel sizes on select products.